Archive for June, 2011

The Drop

The Drop

Federico Pascual of The Philippine STAR described it as “political pneumonia:” the double-digit drop of President Aquino’s ratings should be disturbing not only for the Cabinet, but for the President himself.  What worries Ernie Maceda, on the other hand, is that his officials may be taking this too lightly.  Which is in more ways than one a big mistake: “clearing the landmines” of the previous administration is one thing, but perception makes up a good part of political reality.

I wrote to a friend that P-Noy may end up going down in history as the most polarizing President we ever had.  It’s more than a “to-whom-much-is-given-much-is-expected” thing: it’s an Administration that came into power setting the bar to heights that were polarizing, and one that sought to polarize the wrongdoings of the previous Administration and frame it under the rubric of “evil.”  If this Administration is to be believed, its past 365 days have been involved – completely – in the arduous process of cleaning up the ravages of Arroyo.

The problem is that P-Noy’s administration is confronted with problems that are unique to its six years, with most of its actions – and inactions – proving costly not only to the national interest, but also to public confidence.  In the quest to correct the errors of Gloria, the Aquino administration also pulled itself into enough gaffes and mistakes that involved everything from handling a hostage crisis, to taking care of national patrimony.   For the past year, that’s what we have.  While the administration should be fairly lauded and applauded for making things right, it should be fairly criticized and castigated for things it does wrong.  Most of the time, it is in the latter where the functions of a political process is highlighted: it is here where the Aquino administration is lacking.  We laud the “Daang Matuwid” and all, but should a drop in public confidence be a necessary part of it?

Not that Arroyo’s errors shouldn’t be rectified and the criminals of the previous Administration should not be brought to justice, but to do that at the expense of moving forward (deliberately or by consequence) is something that requires a lot more thought.

The danger lies in the Administration reflecting Gloriaesque reactions to a survey: that is, to dismiss the diagnostic functions of a survey to “inadequately represent public sentiment.”  While it doesn’t, the President should be aware that part of the job of being a popular President in a popular democracy is to be – and to remain – popular; that is, while he may not be expected to make popular decisions all the time, the confidence of the people should always be on his side.  Not because a mandate is something that’s renewed during election time, but because it is renewed all the time.  This Presidency exists not to solely and exclusively rectify errors of the past, but to move forward.

And that’s part and parcel of the difficulty of the task for Aquino, who has, on a number of occasions, complained about how difficult the job of a President is.  Of course it should: had he been at the forefront of the roadmap to progress instead of being incidental to it by virtue of his position, no one would ever ask him an annoying question about his love life.  Had Aquino demonstrated able leadership and control, no one would question his competence.  And while a whole country waits – and waits – on the promises made a year ago, his ratings drop in a system where perception is nine-tenths of reality.  By delegating key Presidential tasks to advisers and czars and Cabinet leaders, he, in effect, distributed public confidence, accountability, and most of all, the spirit of why he’s the President and the leader.

While the country waits – and waits – for him to act, he echoes, “Kayo ang boss ko.” Knowing, despite the value and the glitter of the rhetoric, Benigno Aquino III should, in more ways than one, be the boss of his Cabinet, his Administration, and his country.  In short, the President must step up.

At the height of Typhoons Egay and Falcon, there was little to no mention of the President.  He may have been in the background for all we know, but if the past year of Aquino’s administration is proof of anything, the background is not the place for the Philippine President.

June 26, 2011 4 comments Read More
Firework. Katy Perry. Translated.

Firework. Katy Perry. Translated.

Well, it’s been a long time since I translated lyrics.  Here goes:

Nadarama mo bang, ikaw ay plastik bag
Palutang-lutang lang
Kung san dalhin ng hangin

Nadarama mo ba, na para kang papel
Parang baraha lang
Guguho sa dagil

Alam mo ba na may pag-asa pa sa iyo
Dahil may siklab sa iyo

Sindihan mo lang
Hayaang kuminang
Ang gabi’y sa iyo
Parang ika-apat ng Hulyo

Giliw ikaw ay paputok
Gilas mo’y ipakita mo
Sila’y mapapa-oh, oh, oh
Habang ika’y papalipad-pad-pad

Giliw ikaw ay paputok
Ipasabog mo ang kulay mo
Sila’y mapapa-oh, oh, oh
Habang sila’y papababa-ba-ba

Huwag mong isipin na, ikaw ay epal lang
Ika’y orihinal, di mapapalitan
Kung alam lang nila, paparating sa ‘yo,
May bahaghari pagkatapos ng bagyo

At kaya nakasara ang maraming pinto
Ay para mabuksan mo ang siyang nararapat sa iyo
At tulad ng kidlat, puso mo’y liliyab
At kung oras na, alam mo na

Sindihan mo lang
Hayaang kuminang
Ang gabi’y sa iyo
Parang ika-apat ng Hulyo

Giliw ikaw ay paputok
Gilas mo’y ipakita mo
Sila’y mapapa-oh, oh, oh
Habang ika’y papalipad-pad-pad

Giliw ikaw ay paputok
Ipasabog mo ang kulay mo
Sila’y mapapa-oh, oh, oh
Sila’y mapapanganga-nga-nga

Boom, boom, boom
Maliwanag pa sa buwan, buwan, buwan,
Sa simula pa’y na sa iyo, iyo, iyo
Ito na ang oras para lumago

Giliw ikaw ay paputok
Gilas mo’y ipakita mo
Sila’y mapapa-oh, oh, oh
Habang ika’y papalipad-pad-pad

Giliw ikaw ay paputok
Ipasabog mo ang kulay mo
Sila’y mapapa-oh, oh, oh
Sila’y mapapanganga-nga-nga

Boom, boom, boom
Maliwanag pa sa buwan, buwan, buwan,
Sa simula pa’y na sa iyo, iyo, iyo
Ito na ang oras para lumago

June 19, 2011 1 comment Read More
Found ‘Em On Facebook

Found ‘Em On Facebook

Any self-proclaimed and self-serving social media guru in this day and age will tell you that the key to success in online business is to make your own Facebook fan page.  Never mind that it’s not free (the times you spend updating your page all translate to labor costs), that you’ll spend a lot of time and money making portals (digital does not thrive on Facebook fan pages alone), or that even the biggest businesses with the biggest pages do not necessarily know what they’re doing on Facebook outside of gathering fans, or having more fans than the other brand (there, I said it).

Still, people flock towards the “F.”  Brands now blend the “Find us on Facebook” mantra into the marketing mix, and force the “social media” thingy into the brand DNA.  Which begs the question: if brands want us to “Find” them on Facebook, then there must be smaller brands and businesses out there that try their darndest, or have tried their darndest, to cut through the noise of digital and actually bring business into their places.  They may not have the big marketing budgets of brands or the creative and technical capital of agencies and suppliers, but still, I found ‘em on Facebook.

Violet Laundry Shop

Your friendly neighborhood laundry shop is probably the last place that you’ll think of when someone says “Facebook fan page.”  While Violet Laundry Shop was not updated for over a year now, they’re first to be there way before brands started making their own pages with fancy apps and all sorts of things.  In many ways, what Violet Laundry Shop was doing two years ago is what many of us would probably be doing right now.

Violet Laundry Shop was branding their page two years ago, when many other bigger brands still had no idea how they could make their page theirs.  Plus, they announced their Loyalty Card promo way before everyone else had a loyalty incentive for consumers and customers.

I wouldn’t know where they are now, but for a small wash-dry-fold outlet without the multi-million peso marketing budget of bigger companies, their laundry list is almost just right.

Saint Peter Life Plan

Every now and then I have to hear the words “complete social media mix” from clients and colleagues alike.  While we can debate over the difference between “tools” and “strategies” all day, I think that it’s not a matter of how good the hammer is, or what kind of nail you use, or how aligned the hammerhead is to the nail’s head when you strike it.  For me, it’s a matter of having purpose in all that hammering.

Why a funeral chapel would have a social media presence is not something I can answer yet (maybe for the e-Burol service, I do not know), but if there’s any one thing you can find on their Facebook page, websiteand Twitter profile, it’s positive sentiment.  People have nothing but good things to say about St. Peter, the sellers of the life plan do it quite well (albeit rough around the edges), and in their own way, they’re generating buzz (BINGO!) for their brand.  It’s not one for the sake of having one, but purpose: the hope that maybe, just maybe, this funeral chapel can sell some plans online.

So in the case of St. Peter, it’s about making sense of why they’re online: it’s not a matter of being there just because.  While there still can be a lot done for St. Peter, in a whole flock of Facebook-ed brands, they’re doing a few things better than others.

And in the course of a day looking through Facebook pages I found a lot more small businesses trying to get a piece of digital gold: sewing machine repairmen being open about prices, buy-one-take-one lechon manok, free half-liempo for fans, tantalizing pictures of food, e-retailer programs, and appreciative thank-you’s from the owners of the businesses themselves.  Or just being genuinely nice people to get people to like them so that they’d bring more business to their doors.  What they lack perhaps in training or budget or digital sensibilities, they make up in people skills.  And really, shouldn’t that be a big part of what we do?

Now I’m not an expert, a guru, or whatnot: I’m just a guy who has put in a couple of years into a profession that requires me to know and learn from digital.  Most would look through the case studies of big companies to make mammoth, gargantuan, labyrinthine campaigns when simplicity is often the best way to go about things.  That even we can learn from what we would consider failures, small fry, or non-players.  Yet even in that glint of success that they can boast – Violet’s Laundry Shop being the first to brand, and Saint Peter Life Plan to say that they’re better integrated than others – those who claim expertise and guru-hood may learn.  That there’s more to it than making pages and getting fans.

June 19, 2011 0 comments Read More
Flashpoints

Flashpoints

Around a year ago, the Freedom of Information Bill wasn’t passed in Congress, hashtagged with #FOI.  People were outraged by Congress not passing an essential bill.  Now, the hashtag of the season is #reefwatchPH or #savePHseas, where people are outraged by the “rape of the oceans.”  In the span of a year, many issues have been hashtagged, advocated over Twitter, and became the advocacy of the “Philippine blogosphere.”

Looking back, something doesn’t compute with all of this outrage.  There is no reverberating message, there is no undercurrent to the outrage outside of a trending issue being the flavor of our very accelerated months.  While we have mastered the art of instigating, arousing, and organizing, the way social media is used in our time is not doing a good job at mobilizing and sustaining.

We do a good job at making outrage reach a flashpoint, but there isn’t much we’re doing right now to keep the flames of outrage burning.  This, I surmise, is the reason why the critics of “the social media lynch mob” are correct for now in saying that advocacies online do not have a commensurate effect in whatever is happening offline.

There’s a big, gaping disconnect that remains valid if our idea of success is for a trending topic to be covered by traditional media (which happens anyway).  Or if our idea of success is hinged completely on how many times our hashtags are made, how many times our names are mentioned on other blogs, or how many people “like” the official Facebook fan page of Cause Such-and-Such.  That is a disconnect that should be bridged with sustaining the outrage.  Why are we outraged?  How long can we remain outraged?  What do we do about the outrage?  What are the tools we can use to act on the outrage?  When do we say that we, in social media, have resolved this outrage?

That may sound a little too much like marketing, but in a market full of ideas and causes, advocacy without strategy will not stand a chance of being remembered, much less acted upon.  Perhaps they’ll be documented in blogs, at the most.  I’m guilty of all of the above, and looking back I believe that jumping on a trending topic because of its newsworthiness is not enough.

Everything is connected, and somehow it behooves us to look at issues as more than trends, but as a continuing struggle for a better world.  Topics trend not only because they’re newsworthy, but because they somehow echo things that have already happened.  Willie, RH, the coral reefs, divorce laws, and the Spratly Islands should all encourage us to look at the bigger picture where these conversations are taking place: the fragmentation of our nation, which leads to a fragmenting of values.  The debate, therefore, should open itself up to the bigger picture where the trend is taking place.

More importantly, the advocacies we participate in should be sustained.  Time and again, it’s the piece-by-piece, time-after-time thinking that keeps us from ensuring that not only would our causes be remembered, but that these would also be cascaded to the rest of the population who aren’t connected.  The more we keep hopping on bandwagons just because, without thinking of long-term effects or the bigger picture by which a trend takes place, the more we end up with flash-in-the-pan issues that become more of the same in the long run.  It doesn’t make social media any less relevant, but a lack of sustaining efforts do compromise its helpfulness.

If #reefwatchPH is to move along further than the issues that precede it, it’s more than just blogs on June 8, 2011.  The advocates will be those who will keep talking about this issue, educating people about this issue, and will stay with this issue for as long as it takes for him to help solve it.  Otherwise, the fires of outrage that we fan now may just be the flashpoint of one of many matchsticks we’ve lit to the kindling of hashtags over the years.

June 11, 2011 1 comment Read More